Say hello to the new face of CX.
That's exactly what our AI video technology does: it identifies each and every human activity, and subsequently turns it into data.
Never before has this data on human behavior & patterns been available, and it's changing how some of the world's leading brands are capturing and improving their customer experience.
With our technology, retail and restaurants now have a highly effective solution for unlocking and measuring true guest experiences, capturing behavioral KPIs that have been notoriously hard to track.
(Make) More money, less problems.
Baby steps into strides.
Turn those customers back around.
Like Undercover Boss, but better.
Less hassle, better knowledge.
Welcome to the power of observation.
Measuring & identifying the impact that changes have on customer experience.
Example metrics:
Ongoing tracking of operational performance information
Example metrics:
Evaluating adherence and performance related to operational standards.
Example metrics:
Testing out business hypothesis; exploring situational learnings.
Example topics:
Our client developed a new restaurant concept designed to increase efficiency and reduce costs.
But how did it work in practice?
Specifically:
2 low profile cameras installed
Baseline behavioral data captured 2 weeks prior to store refurbishment.
Initial impact data captured 2 weeks after re-opening.
1,400 customer journeys tracked.
A continual tracking program initiated to track optimizations, adaptations and long term performance.
Robust behavioral data enabled an accurate cost-benefit analysis by quantifying:
Our QSR client aimed to understand how people move about their space, and those pathways through the storefront. They were curious to see how much much time was spent in the ordering process, and how how that converts to revenue.
Here's what we found: data from our video analytics showed that
This results in annual sales gaps as high as $500,000 - just in a single location.
And, despite all their best efforts to make the customer experience as pleasing, pain-free and profitable as possible - the current store made navigation frustrating and costly.
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Company Number / 07847321
VAT Number / 292 3381 92
Registered Office / Finsgate 5-7 Cranwood Street, London, EC1V 9EE
We are ISO27001 certified.